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IT Support Technician

Department: Information Technology
Location: East Syracuse, NY

COMPANY OVERVIEW:

INFICON is a growing, global, leading provider of innovative technologies that enhances productivity and quality in sophisticated industrial processes. The products provided by INFICON are world-class instruments for gas analysis, measurement, and control and are vital to manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells, and industrial vacuum coating applications. INFICON is headquartered in Switzerland and has world-class manufacturing facilities in Europe, the United States and China with subsidiaries located throughout the world.  This position will be located at INFICON's U.S. headquarters in East Syracuse, NY.  For more detailed information about INFICON, please visit our website at www.inficon.com.

Broad Overview:

Primary responsibilities include technical support and customer support for end-user. The IT Technicianís role is to support and maintain hardware and software computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

End User Support:

  • Provides first tier computer support for INFICON. 
  • Provide remote support for end-users and follow up to ensure all issues have been resolved. 
  • Provides help desk support for all IT related and application connectivity questions. This includes: maintaining and installations (or coordinates installation and maintenance) of computer/telecommunication equipment, PCs, printers, scanners, hubs, routers, switches, firewalls, cables, etc.  
  • Provide technical support for configuration, installation, problem isolation and problem resolution of company computer and network systems.Perform other duties as assigned.
  • Maintain computer virus prevention on all servers and PCís
  • Monitor established network policies, procedures and standards to ensure conformance with information systems and companyís objectives.
  • Follow management direction in the enhancement of the system to meet the needs of the organization.
  • Act as liaison to provide training and support to end users and staff on computer and software operation as well as other issues.Receive and respond to incoming calls and/or e-mails regarding PC and /or software and hardware problems. 
  • Develop and maintain an inventory of all hardware and software. If necessary, work with third-party support and software and hardware vendors.

Required Soft Skills:

  • Excellent communication and organizational skills. 
  • Must have customer service and problem solving skills. 
  • Ability to work independently and to be self-motivated. 
  • Able to work effectively in methodical troubleshooting to provide resolution to incidents. 
  • Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift up to 50lbs on a daily basis. 
  • Must be able to climb stairs/ladders several times a day and carry equipment between different department locations. 
  • Must be able to maintain confidentiality.

Education:

  • Associates degree in Information Technology or Computer Science or 3 years equivalent work experience will be considered in lieu of degree.
  • Excellent technical knowledge of network, computer hardware and software preferred.
  • Hands-on hardware and software troubleshooting experience.

INFICON, is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected  characteristic.    A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment.  

INFICON is also committed to providing reasonable accommodations to applicants with physical and/or mental disabilities.  If you are interested in applying for an employment opportunity at INFICON and require special assistance or an accommodation during the application process, please contact Human Resources at 315-434-1100.  Determination on requests for reasonable accommodations are made on a case-by-case basis.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION 

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