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SAP Consultant (w/m) CRM (Customer Relationship Management)

Department: Worldwide

SAP Consultant (w/m) CRM (Customer Relationship Management) 

The SAP In-house consultant provides software expertise. This individual is responsible for the adaption of the software configuration of the required business processes and provides application and configuration knowledge. The person can be located in the U.S., Germany or Liechtenstein.  

Tasks and Duties:

  • Business process analysis and conception in assigned area
  • Active business process design in cooperation with the departments including derivation of the resulting technical requirements
  • Responsible for the design and implementation of business and IT processes in SAP CRM
  • Competent consulting to our internal customers in an international environment
  • Conduct user training
  • Creation of solution concepts based on the respective requirements
  • Responsible for SAP CRM application consulting / support and assumption of (sub) project management
  • Independent implementation of requirements in CRM
  • Proactive optimization of the system in coordination with the system managers
  • Support in the implementation of business processes on mobile devices (FIORI)


  • Bachelor or Master Degree in Business Administration, Information Management, or equivalent. Alternatively you have a similar education with work experience.
  • Good business knowledge
  • Several years of professional experience as a consultant in module CRM (at least CRM 7.0)
  • Very good knowledge of SAP CRM (on premise), CRM processes and CRM customizing
  • Knowledge of user role definitions within the CRM

Desirable are:

  • Knowledge of the module SAP SD
  • Ideally programming knowledge in ABAP, ABAP-OO and SAP CRM WebUI
  • Strong conceptual skills and analytical thinking
  • Fluent in English required and fluent in German is a plus as well as (international) willingness to travel
  • Innovative ability, readiness for action as well as entrepreneurial and future-oriented thinking 

Personally, you bring along the following features:

  • Teamwork and sense of responsibility
  • Independent working methods, high motivation and purposefulness

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